Send Inquiry
WhatsApp
Call Now
Welcome to our website! Enjoy shopping with us.
50% on Crop Top

Exchange Offer - Terms & Conditions

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Purchases made as part of the Exchange Offer program will be subject to the terms and conditions of the program.

Exchange Offer - Terms and Conditions

Any purchases made on Kuki Fashion.com under the Exchange Offer will be subject to the following terms and conditions:

1.) This exchange offer ("Offer") is valid until stocks last or till the Offer expires, whichever is earlier.
2.) By agreeing to avail the benefits under the Offer, you hereby represent, warrant and covenant that:
 a.) you are the sole, absolute and lawful owner of the product being returned ("Used Product") and you confirm that the Used Product was exclusively for personal use, and not for business or commercial use;
 b.) By clicking on 'Buy Now with Exchange' you have also accepted and confirmed that the value of the Used Product will be provided to you in the form of Kuki Fashion Pay Gift Card(s) issued by Pine Labs Private Limited, which is redeemable as Kuki Fashion Pay balance in your Kuki Fashion.com account. Please note that the redemption of such Kuki Fashion Pay Gift Cards issued to you will be applied during checkout of the same transaction for you to avail the benefit of the Offer. The use and redemption of the Kuki Fashion Pay Gift Card(s) and the use of Kuki Fashion Pay balance will be governed by the applicable terms and conditions. Please refer support@kukifashion.com for more details.
 c.) the Used Product along with all accessories, wherever applicable, under the Offer is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.;
 d.) wherever applicable, the details of the Used Product, including its condition, are as stated at the time of availing the Offer;
 e.) in the event the Used Product is a mobile, laptop, tablet or television (TV), such Used Product must be in working condition, and the display / screen of the Used Product should be intact, that is without any scratches, cracks, discolouration, spots, lines, dead pixels, or any other damage of any manner. You must remove any scratch-guard, screen-guard, tempered-glass, or other protective covering applied to the screen of the Used Product device. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords;
 f.) the battery of the phone/laptop/tablet product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected;
 g.) in the event the Used Product is a bed, chair, sofa, table or cupboard, such Used Product must be in usable condition with all parts, that is with its legs, doors, drawers, etc. intact; and
 h.) the Used Product should not be damaged, broken, or otherwise tampered with. The Used Product should match the details entered while placing the order (with Exchange), where applicable, and will be validated by the delivery associate.
3.) At the time of placing the exchange order and subject to Section 7 below, you will be charged a fee for every 'successful exchange transaction' in terms of the below:

For exchange orders fulfilled by Kuki Fashion:

Particulars Amount of exchange pickup fee (in INR)
For exchanging TVs, Air conditioners, Washing machines 200
For exchanging mobile phones 129
For exchanging Laptop, Tablet, Microwave and other products 100
The above fee covers pickup from your doorstep, packing and shipping of your Used Product by Kuki Fashion.


For exchange orders delivered by the seller(s):
Particulars Amount of exchange facilitation fee (in INR)
For an exchange order of home inverter and automotive battery products and other products that are Seller fulfilled LA (defined below) 100
The above fee covers Kuki Fashion enabling the exchange of your Used Product with the new product through the seller, where the seller will pick up the Used Product from your doorstep, pack and ship your Used Product.

4.) You further confirm that:
 a.) all the data in the Used Product (if any and wherever applicable) will be erased before being exchanged under the Offer;
 b.) in spite of erasing the data manually/electronically, if any data still accessible due to any reason, Kuki Fashion or its affiliates, the seller, the partner, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data; and
 c.) at the time of delivery of the new product, the applicable Used Product should already be kept uninstalled.
5.) You agree to indemnify and keep indemnified Kuki Fashion and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by Kuki Fashion, its affiliates, applicable seller, the buyback partner or any future purchaser due to:
 a.) usage of the Used Product by you;
 b.) data on the Used Product, if any;
 c.) return of a different product or if the Used Product does not meet the conditions prescribed herein or if the condition of the Used Product is different from the condition specified at the time of availing the Offer; and
 d.) any breach of these Offer terms and conditions.
6.) You understand that the new product delivery and the Used Product pickup will happen simultaneously (hand in hand) and you shall keep the Used Product ready to be un-installed (if applicable) and given for exchange. In the event you refuse to provide the Used Product at the time of delivery of the new product or if it is determined at the time of delivery that the Used Product is different or does not conform to the conditions specified or the Used Product cannot be un-installed by the delivery associate, where applicable, you agree that the transaction and the Offer availed by you may be cancelled or if you wish, converted to a regular order as per the process set out below.
7.) For the purpose of section 3 above, a 'successful exchange transaction' is one where there is delivery of the new product and a simultaneous pickup of the Used Product, i.e., such pickup of the Used Product is not unsuccessful in any manner owing to the reasons stated in section 6 above. It is clarified that the subsequent return of the new product by you post-delivery will not invalidate the aforesaid 'successful exchange transaction'.
8.) In the event you decide not to proceed with the exchange transaction and retain the Used Product or if the Used Product is different or does not conform to the conditions specified or cannot be un-installed by the delivery associate, you may request the delivery associate, if applicable, to covert the transaction to a regular order. If you elect to avail such option:
 a.) You need to pay the value provided to you for the Used Product as part of the transaction and Offer;
 b.) You may pay the value of the Used Product by

 c.) Once the delivery associate confirms that payment has been received, the delivery associate will hand over the new product and leave the Used Product.
Do note that this option to convert the exchange transaction to regular order as described in this section 6 is not applicable for home inverter, automotive battery products and the categories of large appliances identified below that are delivered by the seller ("Seller fulfilled large appliance")
9.) You hereby give your consent that your personal information that you have provided in connection with this Offer might be processed, transferred and retained by the seller, the buyback partner, and other entities involved in managing and administration of the Offer.
10.) In the event the Used Product is a mobile, you acknowledge that checks and diagnostics may need to be performed to check the condition of the Used Product and determine your eligibility to avail additional features under the Offer, such as greater value for the Used Product. Accordingly, if you elect to avail such additional features:
 a.) You hereby consent and agree to provide access to the Used Product's features and functionality, including (without limitation) Wi-Fi, location services (GPS), front camera(s), rear camera(s), battery, where applicable;
 b.) You understand that the results of the checks and diagnostics performed on your Used Product are based on responses received from the Used Product and the operating system of the Used Product;
 c.) You understand that your eligibility for the additional features of the Offer or a greater value will solely be determined by the results of the checks or diagnostics performed in accordance with the terms, hence such determination cannot be challenged by you, however you are at liberty not to avail the additional features of the Offer should you disagree with the determination; and
 d.) You understand that no physical checks or diagnostics will be performed in respect of your Used Product.
11.) At the time of un-installation of the Used Product, please ensure that delivery associate is not left unattended. In case of any dispute / issue with the delivery associate or the un-installation:
 a.) For home inverter, automotive battery products and Seller fulfilled large appliance products, please contact the concerned seller. Kuki Fashion will assume no liability and / or responsibility in relation to the aforesaid dispute(s) / issue(s);
 b.) For product categories other than mentioned in subclause (i), pleaseContact Us.
12.) You understand that once the Used Product is sent for exchange under the Offer, under no circumstance can the Used Product be returned back to you. In the event you return the new product purchased under the Offer, the Used Product will not be returned to you.
13.) In the event you return the new product purchased under the Offer, you understand and agree that the value of the Used Product will be provided to you in the form of Kuki Fashion Pay Gift Card(s) issued by Pine Labs Private Limited, which is redeemable as Kuki Fashion Pay balance in your Kuki Fashion.com account. Please note that brand / seller funded promotions provided as part of the original transaction will not be refunded.
14.) You agree not to bring any claim against Kuki Fashion and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product in relation to the adequacy of the value (if any) of the Used Product provided as part of the Offer. In the event you do not agree with the value provided to you for the Used Product, you agree not to avail the Offer.
15.) You acknowledge and agree that Kuki Fashion shall be neither liable nor responsible for any actions or inactions of sellers or the buyback partners in relation to the Offer or its benefits.
16.) Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under the Offer. 17.) Except for exchange under the Offer for home inverter, automotive battery products and Seller Fulfilled Large Appliance products, which will be picked up by the seller, at the time of exchange order pickup, the Kuki Fashion Delivery Associate (DA) will be wearing personal protection equipment, including a mask, disposable hand gloves and shoe covers. To verify the working condition of the used product and to conduct the end-to-end verification process, the DA will, in addition to wearing protective equipment, sanitize their hands (as well as the used product). Customers are requested to maintain minimum 2 meter distance during such verification process. The delivery of the new product will be completed once the DA successfully completes the verification and collects the used product from the customer's premises.
18.) The delivery of the new product will be completed once the DA successfully completes the verification and collects the used product from the customer's premises.
19.) In order to comply with the Government advisories/directives/notifications/guidance on social distancing and Covid appropriate behavior, we now require all customers, exchanging their used product, to keep their used product ready at the doorstep for pick-up. This is to ensure that our delivery associates are able to provide contactless pick up service without entering your premise. The delivery of your new product will be made once our delivery associates picks up your used product at your doorstep. Please note that this communication is provided to you for information purposes only and your purchases made as part of the Exchange Program will be subject to the terms and conditions of the Exchange Program. Should you require any clarification, please contact our customer support team.

Categories of Seller Fulfilled Large Appliance products: -
 a.) Televisions,
 b.) Refrigerators,
 c.) Washing machines, and
 d.) Air conditioners

Kuki Enterprise

Miraroad mumbai

ibrahim.sattar.khan@gmail.com

8655117786

Quick Links
Download Our App
All over India Delivery All over India Delivery
Newsletter

© Shop@BMS. All Rights Reserved. Designed & Developed by Clock Softwares